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Customer Retention

Propaganda poster style illustration of consumer walking away from broken brand logos and torn loyalty cards

Millennials Don't Hate Your Brand. They Just Won't Forgive It.

The headline from Adobe's latest research probably didn't surprise you: millennials abandon brands faster than any other generation. According to the 2026 Digital Trends data, 67% of millennials left at least one brand in the past 12 months after a trust breach. Gen Z is actually
NMS Editorial Team 01 Apr 2026, 10:02 PM
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